1.1 Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Collection of personal information
2.1 We collect personal information for the purpose of conducting our business as a real estate agent and allied service provider marketplace, including where you have provided information to us by: registering or subscribing to our Platform for customers, placing an order through us, providing your information to us or, providing your account details and contacting us.
2.2 The personal information that we collect may include: your name, date of birth (for identification purposes) and contact details including phone number, email address, residential address or mailing address; your payment details, for customers, or your account details for receipt of payments and any other personal information collected in the course of completing a transaction.
2.3 We also collect information about the way our customers use our service. This includes information about: service usage, responses to offers or promotions made by us or our affiliates , inquiries and complaints.
2.5 Our Platform may contain links to third party websites. They may have their own privacy policies and we are not responsible for their treatment of your personal information.
Use of personal information
3.1 We collect, hold and use your personal information to sell and promote our goods and services to you, to improve the range of our offerings, maintain and develop our business systems and to assist in responding to your feedback or enquiries. We also collect, hold and use your personal information to manage and administer the products and services we provide.
3.2 We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information to service providers who assist us in our day-to-day business operations.
3.3 We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or permitted or required by law.
3.5 Your personal information may be provided to third parties that provide services to us, including companies providing services relating to our Platform, delivery of email to you, payment gateway, logistics and technology support, wholesale suppliers, information storage suppliers, and technicians who assist us with resolving faults. This may require providing your information to third parties located, and storing your information, outside Australia.
3.6 When no longer required by us, unless required by law to retain it, reasonable steps will be taken by us to destroy or de-identify your personal information in a secure manner.
3.7 If you do not provide your personal information to us, we may be unable to provide our Service to you, or to deal with you if you are or represent a service provider or other business.
3.8 We will take all reasonable steps to protect your personal information, and you will be able to access the part of your personal information that is held on the Platform at any time (subject to service outages) to keep it updated.
3.9 Although we try to create a secure environment by limiting access to the Platform and our systems to legitimate users, we cannot guarantee that unauthorised parties will not gain access. To the extent permitted by law, we exclude any liability arising from any unauthorised access to your personal information.
Accessing your personal information
4.1 You have a right to access and/or correct your personal information, subject to exceptions allowed by law. If you would like to do so, you may do so in writing by contacting us at firstname.lastname@example.org. We reserve the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis. We may require reasonable proof of your identity before providing access to, or correcting, information.
Cookies and data
5.3 We may also use the Google Ads service to enable remarketing services, and Google UserID, demographic and interest reports. Information about you regarding your web usage behaviour is held by Google. Information from Google’s UserID service may be connected to other data that we hold about you.
5.3 Our Platform may also use Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook’s terms which can be viewed here https://www.facebook.com/policy.php